FAQ

1.Do I need to register before placing an order?
--You do not need to register before placing an order. We recommend you to create an account on our website because that will be convenient for referring your order history. And the process of registration is quick and easy on our website.

2.How to register?
--Just click 'Register' button at the top of the pages. Then fill in the corresponding information. An account is easily established.

3.Is my article genuine?
--Lolitastylefashuin are applying ourselves to collect products from superior indie businesses on TaoBao. We guarantee that all items that send to dear customers are genuine. There is no fake or imitated article on our website.

4.Could my order be expedited?
--Please understand that we really need time to get the items from various businesses. So we can't ship your parcel in just one or two days after receiving an order. If business(es) has(have) stock of corresponding items that you ordered, it would averagely take 7 days' transit to get them in our stock. And we really appreciate your understanding for this.
Many of items on our website have a long processing time. Only the products of Souffle Song can be expedited. Please leave a comment to let us know that you want to expedite the order when you are checking out. Please send emails to our customer service if you want to know how long will it exactly take.

5.What conditions may lead my order won't be processed or shipped?
--1) Part or whole article in the orders are not available (just like out of stock and so on) and we have not been able to reach the customers by email at the same time.
--2)The orders that lack telephone information in delivery addresses and we have not been able to reach out the recipients at the same time.

6.How to change the shipping address?
--Alter the shipping address after placing an order is not available on our website now. If you want to change the shipping address, please do timely email to [email protected]

7.How do I know if my order is processed or not?
--Please pay attention to your mailbox. Our website will send an email that notifying the status 'prepared' within 3 business days if everything is ok. If you don't receive the email, please actively email to lolitast[email protected]
Registered users of our website can also check the status of the orders in 'Order History'. The 'Order Status' is under the column of 'Order Details'.

8.Could I cancel my order?
--Yes, the order can be cancelled. There are two different situations.
In first situation, the order status haven't been changed into 'Prepared'. We will refund you the whole amount of the order if you cancel it.
In the second situation, the status of the order has been changed into 'Prepared'. If you want to cancel your order under this situation, please make sure to email us within 72 hours since the status was changed into 'Prepared'. And we will also collect a 10% amount of the whole order as a default expenses. We sincerely hope to get your understanding for this.

9.Can I exchange or return (part of) my order?
--For exchange or return of the orders, please email to [email protected]